Company Terms, Conditions and Insurance Information

Final payment for all tours is due 60 days prior to departure. * Payment for retail tours can be made by check, Visa, Discover, or Master Card. Payments not received on time will be subject to a minimum $200 per person penalty and may result in reservation cancellation without refund.

*Final payment for trips that include a cruise are due 90 days prior to departure and any tours with Oberammergau (Passion Play) are due 120 days prior to departure.

Cancellation requests must be received in writing by Pilgrim Tours. Airline penalties vary by carrier and are not part of the percentages below. Travel insurance is non-refundable. Refunds will be issued minus the applicable cancellation fees and any non-refundable services purchased.

• 121+ Days Prior: $100 per service fee
• 120-61 Days Prior: Deposit Amount lost
• 60-46 Days Prior: 40% of tour cost lost
• 45-31 Days Prior: 65% of tour cost lost
• 30-8 Days Prior: 85% of tour cost lost
• 7 Days Prior or less: 100% of tour cost lost
*Cruise cancellation policies vary. Please see individual itineraries for details.

Pilgrim Tours service fee structure:
When signing up for a tour offered by Pilgrim Tours, a deposit is required to confirm your reservation. Part of the deposit for the advertised tour includes a minimum $100 per person service fee that is non-refundable and non-transferable (Please refer to the Cancellation terms listed above) in the event the traveler on deposit is unable to travel due to either the traveler cancelling or the tour being postponed, suspended, or cancelled due to but not limited to acts of God, war, terrorist acts, political unrest, epidemics or pandemics. In registering for a tour, a tour member agrees to the service fee as well as the terms and conditions as outlined on the tour reservation form.

Pilgrim Tours Service Fee Structure (all fees listed per person):
• Service Fee at time of deposit: $100 (Normal cancellation terms and conditions apply within 120 days)
• Domestic Air Ticketing Fee, per ticket: $20
• International Air Ticketing Fee, per ticket: $60
• Tour Date Changes: One free change is allowed if done 121 or more days prior to departure. Additional date changes are $100 per change per traveler.

By signing the tour reservation form, travelers understand, acknowledge, and accept for themselves and the travelers included in their party/reservation Pilgrim Tours’ service fee structure and agree to not dispute these fees in the event the tour is cancelled, postponed or suspended.

Quoted tour prices include planning, handling and operational charges and are based on the current rate of exchange and tariffs. In the event of a marked change in foreign exchange rates, fuel costs or tariff rates, tour costs are subject to revision. Such increases will be added to the final billing. Pilgrim Tours reserves the right to vary itineraries and prices, and to substitute facilities and hotels of equal or better quality if necessary.

All motor coach and land transportation, sightseeing, admissions, services of tour director and driver, lodging, meals as specified in tour itinerary, taxes, gratuities to bellhops and waiters at included meals.

Cost of obtaining passports or visas, laundry, meals, beverages or sightseeing not included in the itinerary, travel insurance, gratuity to guide, driver, communication charges, & excess baggage fees. Port charges and gratuities to crew are not included on cruises.

Single supplements are added for passengers that do not have a roommate. Pilgrim Tours will help with combining those who are willing to share a room, but will not guarantee that a share will be available. If a roommate cannot be found, a single passenger is responsible to pay the single supplement charge.

Pilgrim Tours strongly suggests purchasing a travel insurance plan. Be sure to check with your health insurance provider as many US medical coverage plans may not cover you outside of the country. Insurance costs are based on the total tour cost, including air taxes and charges listed under "Not Included." These charges are added to the final billing. Approximate amounts can be given at time of reservation in order to purchase the appropriate amount of insurance.

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All international tours require a current passport. Entrance to most countries requires your passport be valid for 6 months after your return date. Your passport information must be recorded by a Pilgrim Tours agent when making your reservation. Names on airline tickets must appear as shown on passport. Photocopies are not acceptable forms of identification. Minors traveling with either one parent or no parents must have a certified letter of permission from the parent or parents who is/are not traveling. If requested, this letter must be presented. Non U. S. Citizens are responsible to fulfill appropriate entry requirements of the destination country. Contact the local Consulate of the countries you plan to visit and transit for entry requirement information.

VISA, PASSPORT INFO PAGE

For your convenience, Pilgrim Tours is happy to help book your airfare. Unless noted, the scheduled tours Pilgrim Tours advertises are offered as “land only” and do not include international air transportation. Pilgrim Tours will offer airfare options that best coincide with our land tour schedule. Your airfare will be quoted inclusive of all fuel, taxes and fees and will be quoted as non-refundable unless otherwise noted. Airline ticketing fees may appear as a separate charge on your credit card. Quoted airfare rates are subject to change until paid in full. Assigned seating may be limited and may not be available on every flight or departure date. Since most airlines now charge for assigned seats, there may be supplements in addition to the quoted airfare to confirm assigned seats. Pilgrim Tours is not responsible for unforeseen flight delays or changes due to war, political unrest, acts of God, epidemics, or pandemics. Air schedules may be subject to change at the discretion of the airline. Pilgrim Tours does not accept liability in the case of any passenger being denied boarding by any airline carrier due to the carrier’s overbooking of a flight.

Instant Purchase Non-Refundable Airfare:
Instant purchase non-refundable airfare requires full payment at the time of booking. Once a ticket is issued, there can be no fluctuation in price due to an increase in government taxes or in airline fuel surcharges. Pilgrim Tours recommends purchasing optional travel insurance at the same time so that your non-refundable airfare may be covered if you cancel your trip for a covered reason. Upon payment, tickets will be issued immediately (during normal business hours) and once issued, are non-refundable. Once tickets are purchased, some airlines may allow for changes to the ticket and specific fee’s and allowances vary by the airline. All tickets include a Pilgrim Tours administration fee, which hold no airline reissue value. The administration fees are not refundable under any circumstances.

Although every effort is made to handle passengers’ luggage as carefully as possible, Pilgrim Tours is not responsible for and does not assume liability or accept claims for loss of or damage to luggage due to breakage, theft or wear and tear through hotel, group carrier or airline handling. It is recommended for your own self-interest and protection that you have adequate insurance to cover these eventualities. There are limitations by coach and air carrier as to the number and size of bags which can be carried onboard and in bulk storage. However, during the tour, passengers are permitted one checked suitcase and one carry-on bag unless otherwise noted.

Checked Baggage Charges:
Some airlines may impose additional charges if you choose to check any baggage. Please contact your airline or refer to the airlines website for detailed information regarding their checked baggage policies. This is a fee levied by the airlines, not Pilgrim Tours, and may be subject to change.

It is the passenger’s responsibility to provide positive identification in the form of a passport or other required identification at the time of airport check-in.

Tour membership is available to all travelers and will not be withheld if the tour operator can furnish the requirements that an individual may need. Because most of our tour sightseeing schedules require tour members to walk 1-2 miles at a time at a moderate pace and sometimes navigate uneven terrain, we cannot accept persons who cannot do that and instead require special assistance. Should any tour member's participation somehow materially add to the tour operator's cost, the tour member will be expected to pay any additional costs. The tour director retains the right to require any non-sufficiently mobile or unhealthy persons to stay behind when deemed necessary, and also terminate the membership of any member displaying disruptive behavior, delaying or endangering fellow members and/or interfering with the operation of the tour. Private group tours vary in regards to mobility standards.

These tour programs are operated by Pilgrim Tours and Travel, Inc., 3071 Main Street, Morgantown, Pennsylvania 19543. In common with other companies, Pilgrim acts only as an agent for tour members in arranging vacation services offered on this web site, including transportation, sightseeing, and accommodations through independent contracts. Air carriers, accommodations, and other suppliers (including but not limited to trains, cruises, ferries, motor coaches, hotels, tour guides, and restaurants) providing these services are independent contractors and are not agents, employees, servants, or joint ventures of the Company or its affiliates. All travel documents for services issued by the Company are subject to the terms & conditions specified by the contracted supplier and the laws of the countries in which the services are supplied. Tours postponed, suspended, or cancelled due to but not limited to acts of God, war, terrorist acts, political unrest, epidemics, or pandemics are subject to service fees by Pilgrim Tours and any supplier penalties. In registering for a tour, tour members agree to the terms and conditions for the tour they have registered for. Pilgrim Tours reserves the right in its sole discretion to make changes in the itinerary and is not responsible for expenses, loss of time, money, or other incidents resulting from a change of tour scheduling made for tour members. Pilgrim Tours is not responsible for any losses or damages of personal property, injuries, thefts, or unforeseen expenses incurred by any tour member.

Explanation of Responsibilities and Tour Conditions for Pilgrim Tours:
Each client is responsible for proper documentation and inoculations that may be required and/or recommended to participate on tour. Please contact your personal physician to evaluate your ability to participate in the tour you plan to take. If you decide to make a reservation, you acknowledge and agree that you are physically well enough to travel and understand that medical facilities may not be similar to what you are accustomed to at home. You should bring enough medication with you for the trip. Any person reserving or purchasing any Pilgrim Tours product published on this website accepts the condition that Pilgrim Tours reserves to itself the exclusive right to change or cancel itineraries, hotels, and other tour components whenever it is deemed necessary, including for tours designated as “guaranteed departures.” If this occurs, every effort will be made to offer alternate dates and/or programs. Published times on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond the control of Pilgrim Tours that prevent Pilgrim Tours from operating as scheduled. Pilgrim Tours expressly disclaims any liability for any damages that may be incurred for any changes, cancellations or delays on any itinerary on any Pilgrim tour.

All rates on foreign tours are subject to fluctuations of currency. A supplement or reduction may be added to the advertised tour price at time of final invoicing should exchange rate fluctuations change the advertised tour costing.

All rates published are per person as indicated and are based on double occupancy when only one rate is shown. Reservations will be accepted subject to availability at the time of request and will be considered confirmed only upon receipt of a minimum deposit and completed reservation form.

GENERAL DISCLAIMER:
Pilgrim Tours monitors security situations around the world as well as government travel advisories. Conditions may require Pilgrim Tours to change, postpone, suspend or even cancel trips. You accept the risks involved in travel, both foreign and domestic, and accept responsibility for your own travel decisions. Guests may be required to review and sign a participation agreement prior to engaging in certain activities on the trip.

Neither Pilgrim Tours & Travel Inc., its affiliated entities and their employees, shareholders, officers, directors, successors, agents, and assigns (collectively “Pilgrim Tours”), own or operate any person or entity providing goods or services for these trips. You agree to be bound by the conditions of carriage for all transportation providers. Pilgrim Tours does not maintain control or operate the personnel, equipment, or operations of these suppliers it uses and as such Pilgrim Tours assumes no responsibility for and cannot be held liable for any personal injury, death, property damage or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful or unauthorized acts or omissions on the part of any of the suppliers or other employees or agents, (2) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers, or (3) any wrongful, willful or negligent act or omission on the part of any other party.

Client shall indemnify and hold harmless Pilgrim Tours & Travel Inc., its affiliated entities and their employees, agents, shareholders, officers, successors and assigns (collectively “Pilgrim Tours”), from all suits, actions, losses, damages, claims or liability for any personal injury, death, property damage or other loss, accident, delay, inconvenience or irregularity which is occasioned by any negligent acts or omissions of Pilgrim Tours arising out of any goods or services provided for this or these trips.

Additionally, responsibility is not accepted for losses or expenses due to sickness, lack of appropriate medical facilities or practitioners, weather, strikes, theft or other criminal acts, war, terrorism, technological problems, Acts of God, epidemics, pandemics or other such causes. Other risks may arise such as, but not limited to, hazards of traveling in foreign countries including undeveloped areas, the hazards of travel by aircraft, bus, van, train, automobile or other motorized vehicle, differing safety standards, sickness, criminal acts committed by others, allergic reactions, and/or animal encounters. You are voluntarily participating in the tour and as lawful consideration for the agreement to travel with Pilgrim Tours, you agree not to make a claim against Pilgrim Tours, its related companies, officers and employees for injuries, death, or any other claim and agree to release Pilgrim Tours, its related companies, officers and employees from any such claim. This release is binding on all members of your traveling party, as well as your estate and heirs and this provision shall be enforceable even after your trip has ended. If you make your own air reservations, Pilgrim Tours is not responsible and shall provide no refund if your flight schedule changes. All services and accommodations are subject to the laws of the country in which they are provided. Pilgrim Tours reserves the right to make changes in the published itinerary whenever, in their sole judgment, conditions warrant, or if Pilgrim Tours deems it necessary for the comfort, convenience, or safety of the tour. Pilgrim Tours reserves the right to withdraw any tour announced. Pilgrim Tours reserves the right to decline to accept any person as a member of the tour, or to require any participant to withdraw from the tour at any time, when such action is determined by the tour manager to be in the best interests of the health, safety, and general welfare of the tour group or of the individual participant. If you are traveling with children, you are solely responsible for their behavior and monitoring them throughout the tour. Neither does Pilgrim Tours accept liability for any carrier’s cancellation penalty incurred by the purchase of domestic or international non-refundable airfare. Baggage and personal effects are the sole responsibility of the owner at all times.

Pilgrim Tours is not responsible, and will not be bound by third party representatives, travel agents, unaffiliated websites, or any other party.

Participants may be photographed for the promotional purposes of Pilgrim Tours. In addition, any comments that you submit as a review or your social media posts may be used for Pilgrim Tours’ promotional purposes.

Payment of the deposit to Pilgrim Tours constitutes acceptance of these terms and conditions.

Pilgrim Tours reserves the right to modify these terms and conditions at any time, without notice.

This agreement shall be governed and interpreted pursuant to the laws of the state of Pennsylvania by mutual agreement of the partiers hereto and the federal and state courts in Pennsylvania shall have exclusive and sole jurisdiction over any dispute, controversy or suit arising relative to this agreement. Any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial.

While every effort is made to ensure the accuracy of information in our brochures, on our website or communicated by our reservation staff, errors or omissions are possible and Pilgrim Tours is not responsible for such error. If a mistake is made in billing, we reserve the right to correct the invoice and you will be responsible for proper payment in order to satisfy the stated or quoted price.

In the event that any clause in this agreement is determined to be invalid, the remaining provisions are valid and enforceable. The invalid provision shall be replaced by Pilgrim Tours by a clause as similar as practicable.

Pilgrim Tours is a member of the National Tour Association, the leading group travel association in North America setting standards of excellence in product and conduct.